email  sales@idisplays.co.uk       email  01268 206 110

Terms

I Displays are a division of I Designs Ltd. All other trademarks appearing on the idisplays.co.uk site remain the property of there respective owners. Prices and specifications are subject to change without notice, typographic, photographic and descriptive errors are subject to corrections. We reserve the right to add or withdraw any item without prior notice. All prices quoted by idisplays.co.uk exclude VAT at 20%.

Customers agree to pay the total price including VAT, carriage and any handling costs as specified at the time of purchase. I Designs Ltd reserve the right to refuse to supply. Customer’s credit cards will normally only be charged for goods that are available for despatch. For orders deemed special orders we reserve the right to charge the customer in advance of the estimated delivery date. If an item is not available we will email you telling you when that product is likely to be in stock and possibly offering an alternative. If the estimated delivery time is unacceptable you have the option to cancel your order. If paying by cheque the goods will not be despatched until funds have cleared. Normally 6 working days.

 

Shipping policy.(uk)

Any U.K mainland orders under 0.34kg postage & packaging is charged at £2.50 over 0.34kg to 2 kg postage & packaging is charged at £5.00 over 2 kg and upto 20 kg postage & packaging is charged at £16.00 20kg + 30p per kg extra. The Website will work out the price of shipping with each item that is put in the cart, these can easily be removed at any time before checkout and you are under no obligation to continue the order. At I Designs we do not hide hidden costs from the customer until checkout We aim to dispatch good’s the same or next day depending on goods ordered, for a 3-4 working day delivery service.(The delivery services we use is 48 hours and insured, as it is more secure, once they leave us.) If you have not received anything within 5 day’s please contact us as we aim to notify you of delays and the parcel could be in transit and need chasing. i.e no one was in etc. If you require a next day service please ring 01268 206123 to ensure goods are available for next day delivery or talk through your requirements. You will be notified the postage price at the time of ordering, please note we reserve the right for bulky items or for items going to Scottish Highlands and Islands, Northern Ireland, Isle of Man, Scilliy Isles and Isle of Wight you will be emailed with the relevent shipping charge and goods will not be sent untill after you have approved the quotation. While delivery times vary we normally deliver within 5 days. Please note couriers and delivery services tend to deliver during the working day, you may find it easier to give a work address, as parcels will need to be signed for.

 

Cancellation Policy:

Please email us at info@idisplays.co.uk with the full order details and your order reference. Orders can be cancelled providing despatch has not occurred or we had to order the goods in specially and you was notified. If you wish to cancel after despatch,please read the refund terms and conditions.

 

International Shipping Policy

International shipping is available at I Designs Ltd. To obtain a free quote or to order simply register an account selecting your country, whilst logged in to your account any products added to your cart will show a shipping price, you can remove the items from your cart at any time before checkout and you are under no obligation to procede with the order before payment. At I Designs Ltd we do not believe in hidden prices from the customer only showing up at the time of ordering. Prices quoted for shipping via our software are relative to the country selected. We use TNT/Royal Mail and while delivery times may vary, they will normally be delivered in 7 working days. Delivery to non EU countries may incur import duties and taxes. I Designs Ltd cannot be held liable for any extra duties or taxes that are charged by Customs and Excise. Claiming back VAT is the responsibility of the customer.

 

Security Policy

www.idisplays.co.uk uses secure server software(ssl) to ensure that your personal details will be protected against fraudulent use whilst on our site. The encryption level used is 128 bit and ensures that we are the only recipient able to view your details once they have been decrypted on our secure server offline. Your details are not held in clear text on any website. If you have any concerns relating to security please email us on info@idisplays.co.uk

 

Payment

Payment can be made by Mastercard, Visa, Connect, Maestro, American Express and Debit Cards. You can also for your convenience select the products you require online and time of check out at the payment selection choose Phone Order we will then simply telephone for payment over the phone. You can also send in Cheque/Postal Order by the same process, stating in your customer notes that you are sending in payment or telephone with details. Cheques are made payable to I Designs Ltd.

 

30 Day Non Faulty returns and exchanges

Here at I Designs Ltd we operate a no hassle 30 day money back gurantee, we aim to take the stress out of online ordering and as a reputable company of bricks and morter give you ample time to return those unwanted items. I Designs Ltd must simply receive the goods back within 30 days from delivery date, if the consumer wishes to return unwanted goods. Goods must be returned unused and in their original packaging. Idesigns Ltd reserve the right to refuse to refund the goods subject to the goods being of non merchantable quality. Refunds will be for the value of the goods and will not include the cost of postage to send the goods to the customer. All costs of returning the goods must be bourne by the customer and I Designs Ltd accept no liability for goods damaged or lost whilst in transit from the customer to I Designs Ltd. If the customer wishes to exchange goods they will be charged a handling fee of £20.00. Bulky items will be charged at cost. If the goods received by the consumer are different from those ordered, the cost of returning the product will be credited back to the customer and no postage will be charged for sending the goods back out, please include the receipt for the postage cost if you are entitled to a postage refund. For your convenience you can log into your account and select the order that requires an item to send back, you will then receive on aproval an autherisation number, simply print the order out marking the item returned with the autherisation number. For you protection we would advice you send the goods back via a secure delivery service with adequate insurance. This does not affect your statutory rights.

 

Faulty Returns

On proven faulty goods I Designs Limited will credit the cost of sending the goods back to the customer. The customer can specify whether or not they require a refund or exchange. For your convenience you can log into your account and select the order that requires an item to send back, you will then receive on aproval an autherisation number, simply print the order out marking the item returned with the autherisation number. For your protection we suggest you send the goods back via a secure delivery service with adequate insurance, please include the receipt for the cost if you require the postage costs incured. All products we advertise are hand selected because of there quality, if you are unhappy with the quality or performance of as product, please email us on info@idisplays.co.uk. This does not affect your statutory rights. Complaints

We constantly strive to improve our customer services. In the unlikely event you feel the need to register a complaint or have a suggestion for idisplays.co.uk Please contact us imediately. Your complaint will be acknowledged within 5 working days. We will keep you updated on our investigation into your complaint and notify you with the outcome. Please email info@idisplays.co.uk, alteratively you can call 01268 206123 or write to: Compaints Dept, I Designs Ltd, 10 Mapletree Lane, Langdon Hills, Basildon, Essex SS16 6SL.

 

eCoupons

eCoupons can only be used online at www.idisplays.co.uk. An ecoupon is redeemed by entering it’s code at the appropriate point in the online process. Redemtion may be subject to proof of ownership and I Designs reserve the right to withdraw or cancel eCoupon at any time. The eCoupon remains I Designs Ltd property at all times, the eCoupon can not be used in conjunction with other special offers or eCoupons. eCoupons can not be exchanged for other items.

 

Use of equipment

Please note that display equipment must at all times be used in accordance with the manufacturers instructions. Any items with manufacturers warranty, is passed on to the customer. I Designs Ltd has no control over the terms of the warranty and would advise you the customer to complete any necessary documentation as specified by the manufacturer. Any guarantees and warranties offered are in addition to the consumers statutory rights.

 

General

I Designs Limited will not be held responsible for any losses resulting from your use or the inability to use our website resulting from unauthorized access or alteration of your transmission or data in circumstances which are beyond our control. Idisplays.co.uk provide links to sites that we feel will be of interest to you the consumer. We do not however have any responsibility for the content of that site or any grievance that you may subsequently have over goods or services provided from that company. If you have any concerns relating to a company that is linked to our site please contact us on info@idisplays.co.uk.

Sizes of goods are a guideline only. Delivery times can not be guaranteed and I Designs Ltd can not be held responsible for 3rd party deliveries.

Your statutory rights as a consumer are not affected by our terms and condition policy.